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Terms and Conditions

Last Updated: 24th March 2025

1. Introduction

Welcome to Gorilla Digital Marketing ("Company," "we," "our," or "us"). We are a digital marketing agency specialising in HubSpot and Odoo implementation, helping small to medium-sized businesses optimise their digital presence and operational efficiency. By engaging with our services, you agree to comply with and be bound by the following Terms and Conditions.

2. Services

Our services include but are not limited to:

  • HubSpot CRM setup, customisation, and optimisation
  • Odoo ERP implementation and integration
  • Marketing strategy development
  • Website development and optimisation
  • Lead generation and automation
  • SEO, PPC, and content marketing

3. Engagement and Responsibilities

3.1. Client Obligations

  • The client must provide accurate and complete information necessary for the fulfilment of services.
  • The client agrees to cooperate in a timely manner for project execution.
  • The client is responsible for obtaining any third-party approvals necessary for integrations and software access.

3.2. Company Obligations

  • We will deliver services professionally and in accordance with agreed timelines.
  • We will maintain confidentiality and protect client data.
  • We will provide support and consultation as per the service agreement.

4. Payment Terms

  • Payment structure (fixed, milestone-based, or retainer) will be outlined in the service agreement.
  • Invoices are due upon receipt unless otherwise agreed.
  • Late payments may result in service suspension.
  • No refunds are provided for completed services.

5. Intellectual Property

  • Any custom-developed assets, including but not limited to code, content, and designs, remain the property of the client upon full payment.
  • Pre-existing materials, including templates and proprietary tools used by us, remain our intellectual property.
  • The client may not resell or redistribute our proprietary methodologies.

6. Confidentiality

  • Both parties agree to keep confidential information secure and not disclose it to third parties without consent.
  • This includes client business data, strategies, and proprietary software details.

7. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages resulting from our services.
  • Our liability is limited to the total fees paid by the client within the last six months.

8. Termination

  • Either party may terminate the agreement with a 30-day written notice.
  • If termination occurs mid-project, fees for completed work must be settled.

9. Governing Law

  • These Terms and Conditions are governed by the laws of Australia and New Zealand.

10. Amendments

  • We reserve the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of the latest version.

11. Contact Information

For any inquiries regarding these terms, please contact us at andrew@gorilladigitalmarketing.com.au